Nowadays, every company dedicated to retail or services, debates between the idea of maximizing the productivity levels on their organizations and, at the same time, successfully establishing the highest quality standard to guarantee the customer´s total satisfaction.
This is the point at which the quality policy gets on the radar. This can be defined as the intentions and direction of an organization, aligned to the mission and vision of the company, and that provides a framework for the implementation of the quality objectives (ISO 9001:2015).
ISO 9000 is a group of regulations established by the International Organization for Standardization (ISO) that specify the requirements for quality management systems. On the document, the institution established that the success of an organization “emphasize the necessity of finding a balance between economic or financial interests and the necessities of the involved parts, such as the clients, users, investors/owners, the staff of the organization, associates, stakeholders and the community”.
Customer service is a very important part of the quality management principles that can become a very effective promotional tool. In a long term, it can beneficiate a company´s finances, as it is estimated that to get a new client is six times more expensive than keeping one.
Veconinter, with more than 25 years of experience in the maritime industry, counts since 2001 with a quality certification under the standards of ISO 9001 for invoicing and collection services, enforcing technological innovation and talent development to enhance a quality and excellence environment. This is how Veconinter manages to provide services that satisfy and exceed customer´s expectations.
Venezolana de Control Intermodal is a corporation founded in 1988, specialized in the administrative management of billing and collection for the maritime industry that offers an integrated operational process to intermodal equipment. The organization has operations in more than 14 countries and serves as a reference for the sector, based on its technological innovation, quality processes and total satisfaction of the clients. Veconinter works with the ten of the largest shipping lines worldwide.
KEYWORDS: QUALITY STANDARDS, ISO STANDARDS, ISO 9001, CUSTOMER SERVICE, VECONINTER, CERTIFICATION
Revista Contribución a las ciencias sociales: http://www.eumed.net/rev/cccss/0712/vrm.htm